Coronavirus advice and support

Updated: 7 August 2020

If you can’t find what you’re looking for on this page, please check your local page, or give your service or worker a call. You can find details of all our services via our ‘find a service’ page

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General coronavirus advice

Health advice

Other advice

Here are some useful websites:

Support from our services

Can I visit my service in person?

Our services are still running and our workers are still available to support you, but we are holding most appointments over the phone or by video call for a while.

You won’t be able to come to a group in person for now, but we are running them as online video calls as much as possible.

You can find out what’s happening at your service, and how to contact them, by visiting your local service page -  search our list of services on the ‘find a service’ page. You can also speak to a member of our online team for advice.

Information on prescriptions

Information about giving consent


Test and Trace

We’re taking part in the coronavirus Test and Trace system. It means when you arrive at a service, we'll take your name and contact info. This is to help keep you safe and reduce the risk of a local outbreak.

We’ll only share your details with NHS Test and Trace if asked. We will store your information securely.

What should I do if I can’t contact my worker?

Please call your main service number, and another worker will be able to help you. You can find numbers for all Change Grow Live services using our ‘find a service’ page.

You can also speak to a member of our online team for advice.

What if I can't get through when I ring my service?

If you can't get through, please don't give up. Our services are still running. Please leave a message with your name and number, and someone will call you back as soon as possible. You can also speak to a member of our online team for advice.

Drug and alcohol support and online meetings

Your safety and wellbeing

Domestic abuse

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If you are feeling isolated, there is support available to you both online and over the phone. You can call the National Domestic Abuse Helpline, for free and in confidence, 24 hours a day on 0808 2000 247 (try to memorise this number for when you need it). You can also read advice from Refuge and advice from Women’s Aid.

If you are in immediate danger, call 999 and ask for the police. Try and keep your phone charged and with you all the time if you can.

If you’re in danger and you can’t talk on the phone, you can still safely contact the police. Call 999 and then press 55. This will transfer your call to the police and let them know there is an emergency without you having to say anything.

Bright Sky app

Bright Sky is a free app that can provide support and information for anyone who may be in an abusive relationship or anyone who is concerned about someone they know.

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Information for professionals

Our plans and resources

How we're supporting people

Our approach aims to ensure continuity of essential treatment for the people who use our services.

Please download and share our plans if you think they would be helpful:

Please note: we changed our medication-assisted treatment (MAT) policy in August 2020 in line with the Public Health England guidelines.

Making decisions

We are facing uncertain times and needing to make multiple and complex decisions. We know that at times of stress and anxiety, we all are prone to having 'fight or flight feelings', that can impact our ability to make ethical decisions. We have created a guide for decision making (PDF) and an ethical principles guide. (PDF)

Making sense of grief and loss

Supporting your team

If you and your team are coping with the death of someone you have supported or someone close, stepping back and thinking about how you and your team can work through this difficult experience can be invaluable. We have created a guide for people managing teams (PDF) to help provide some support. 

Supporting family members and loved ones

It’s always a difficult time when a person who uses our services dies. Speaking to family members who want to understand more about the treatment and support their loved one was receiving can help them to process the loss. We have created a guide to support staff to have compassionate and meaningful conversations. (PDF)

Psychologically informed language

People who have experienced chronic trauma and lifelong abuse need clear language that assures. These top tips (PDF) may be helpful if you're writing messaging right now.

What do you think?

We would be really interested to hear your feedback. Please tweet us at @changegrowlive or use our 'contact us' page

For staff in hostels or other temporary accommodation

Medication-assisted treatment

This situation has had a significant impact on the way we deliver our services. We needed to find a sustainable way to guarantee access to a safe supply of medication-assisted treatment, and protect people from coming into contact with coronavirus as much as possible. Many people have now changed from supervised consumption to a longer take-home supply. We have decided on the best solution for each individual based on their current situation, health and accommodation. 

As the situation developed, we received feedback from The Salvation Army about the potential issues this change to a longer supply could present in a hostel setting. We listened to this feedback, reflected and have now revised our prescribing guidance.

How can I support someone who is on methadone or buprenorphine?

We recognise the potential issues that our medication-assisted treatment approach could present in a temporary accommodation setting, which is why people experiencing homelessness are our priority right now.

We must continue to balance the importance of helping people stay safe and increase physical distancing, with the other risks relevant to that individual.

Please read our guide to keeping people experiencing homelessness safe if they use opioids. (PDF)

How can I support someone who has an alcohol dependency?

Physical distancing measures mean people may not be able to get alcohol as they would normally. We recognise the potential issues this could present to people experiencing homelessness.

Please read our guide to keeping people experiencing homelessness safe if they have an alcohol dependency. (PDF)



We are listening to the people who use our services and our staff to learn what we need to do to help people stay safe.

Your feedback

We'd like to hear about your experience of how our services are running at the moment. We'll use your feedback to make sure we're giving you the right support.

We've put together a short survey that asks what you think about how our services are running at the moment.

We would really appreciate it if you could take a moment to fill it out. Your response will help us find out what we should keep doing, and what we should change.

Fill out the survey here. 

Care Opinion is another place where you can share your experience of health or care services, and help make them better for everyone. 

Tell your story on Care Opinion