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Help in a crisis

If it's an emergency or you don't think you can keep yourself safe, please call 999 or go to A&E.

If you need urgent help but you don't want or need to go to A&E, here are some options:

  • Call the Samaritans on 116 123 (free, open 24/7).
  • If you or someone you know needs urgent care but it's not life-threatening, call 111. 
  • Visit the NHS website and find crisis support services near you. Services in Scotland.
  • If you already have a Crisis Line number, give them a call.
  • Contact your GP surgery and ask for an emergency appointment.
  • Find helpline numbers for Alcoholics Anonymous, Narcotics Anonymous and Cocaine Anonymous.

Wales

If you are feeling unwell but the problem is not a medical emergency:

  • Call 111 if you live in Hywel Dda, Powys, Aneurin Bevan or Swansea Bay - including Bridgend.
  • Call 0845 46 47 if you live anywhere else.

Organisations that can help

Please note that while we share details of external organisations on our website, we’re not responsible for their services or activities.

  • Samaritans

    Talk to someone about whatever you’re going through and how you’re feeling, 24 hours a day. Confidential and free.

  • Citizens Advice

    Help and advice with a range of issues, including housing, legal, and debt advice. National adviceline open 9am to 5pm, Monday to Friday.

  • ChildLine

    Help and advice about a wide range of issues, for anyone aged 18 or under. Open 24/7.

  • Young Minds

    Urgent help for young people is available on their website 24/7.

  • Refuge

    Support for people affected by domestic abuse. Helpline free, open 24/7.

  • Victim Support

    Support and information for anyone affected by crime. Helpline free, open 24/7.

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Drugs and alcohol support

  • Narcotics Anonymous

    Support for anyone with an addiction to drugs. Helpline open 10am – midnight every day.

  • Cocaine Anonymous

    Support for anyone struggling with a cocaine problem. Helpline open 10am - 10pm every day.

  • Alcoholics Anonymous

    Support for anyone with an addiction to alcohol. Helpline open 10am - 10pm every day.

  • Drugfam

    Support for families, friends and partners affected by someone else’s addiction to drugs or alcohol. Open 9am to 9pm, every day.

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