How to help friends and family

Worried about a friend or family member?

We have advice on how to support them, whether it's drugs, alcohol or their wellbeing you're concerned about. Speak to a member of our webchat team or read our advice pages.


Get advice right now

We'll connect you to someone from our online team. They’ll introduce themselves and ask for your first name. They'll then ask you some questions to understand your concerns and needs. It’s free and confidential. You can speak to someone during our webchat opening hours:

Monday: 09:00 - 20:00

Tuesday: 09:00 - 14:00 and 15:00 - 18:00

Wednesday: 09:00 - 14:00 and 15:00 - 20:00

Thursday: 09:00 - 18:00

Friday: 09:00 - 14:00 and 15:00 - 18:00

Please note, we will be closing at 12:30 on the 9th of September. We won't be open at all on the 10th of September.

By using this service you agree to our Terms of Use

Would you like to help us improve our webchat service? Click here to have your say.


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