Last updated: 3 April 2020
The way you get support from us will be different for a while, but we are still here. We’ll do everything we can to help you stay safe. Things are changing quickly, so keep checking this page, Twitter and our national coronavirus info page for updates.
You can call us on 0208 314 5566 or email [email protected].
If your worker isn’t available, please give us a call on the main service number. We’re answering calls between 09:30 and 17:00 on weekdays. If you ring outside of those hours, please leave a message and we’ll get back to you as soon as we can.
Updates to the service:
- Our service is running but we have shifted to telephone-based support and appointments. We are still taking new referrals.
- Needle Exchange and Naloxone are available from the hub.
- To help you stay safe, we are changing the way we prescribe medication for a while. Please take a look at our prescriptions info page to see what’s happening. If you have any questions about this, give us a call.
- Our groups have moved online. You can see our timetable here.
- Support for families and carers is available. Email [email protected].
This info is correct as of 3 April 2020. The info below this section applies when the service is running normally. We know this is a difficult time, but it won’t be like this forever.
For now, the top of this page is where you can find the most up to date info. If you have any questions or you're worried about something, please get in touch.
Our online timetable
Here are the groups we are running online.
Read our online confidentiality statement here.
How we can help
We're here to help you set your goals and achieve them. We'll listen to your needs and make sure the treatment suits you. We will
provide adviceand information about the options available to help you stay safe and well. Our service is free, confidentialand non-judgemental.
You can find us close to Lewisham Hospital. We are a
10 minutewalk from Catford Stations, a five minutewalk from Ladywell or 20 minutes from Lewisham (for the DLR). The 36, 54, 136, 185 and 208 bus stop outside the service and run regularly.
- 410 Lewisham High Street
London SE13 6LJ
Paid parking is available in the local area, although this is limited.
- Monday 9.30 - 19.00
- Tuesday 13.30 - 17.00
- Wednesday 9.30 - 19.00
- Thursday 9.30 - 17.00
- Friday 9.30 - 17.00
- Saturday 9.30 - 16.30
Phone: 020 8314 5566
Follow us on social media to see what's happening in the service and the community.
Your first visit
When you arrive, one of our friendly staff members will greet you. They'll help you make an appointment with the right person.
Our welcome group
We have an induction three times a week. At the induction, you'll learn more about us and how we can help you. You can ask
Advice and support
You can attend groups with other people that are going through a similar thing to you.
At our needle exchange, you can get advice about harm reduction and naloxone.
Support for others
It's hard when you are worried about someone else. We will support you and listen to how you are feeling.
New Direction service user