Drug and Alcohol Wellbeing Service - West Kent

A woman and two men are sitting having a conversation

We believe that everyone has the ability to change.

If you have concerns about drugs or alcohol, we can help.

We support adults who live in the districts of Dartford, Gravesham, Maidstone, Sevenoaks, Tonbridge & Malling, and Tunbridge Wells.

How we can help

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We can help you to change your direction, grow as a person, and live life to its full potential.

We know that it isn’t easy to take that first step and ask for support. When you first contact us, one of our team will discuss your challenges and goals with you, and answer any questions you have about how we can support you. We can help you to find the tools you need to meet your goals, as well as any extra support you need along the way.

We work alongside a variety of other professionals to ensure you're able to access support for all your needs, not just your substance misuse, and will signpost or refer you to appropriate additional services.

Alternative Support

There are other local services that you may be better suited to if you’re a young adult, or if your substance use is low level. We can discuss this with you and put you in touch with them with your consent, or you can contact them directly to find out more about how they can help you.

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*Dependence can be indicated by daily use of a substance and unpleasant (or dangerous) withdrawal symptoms if you try to stop. If you’re unsure whether you have a physical dependence, take our quiz to help you understand your drug or alcohol use, and do not stop using suddenly.

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What we offer

  • Treatment to help you reduce or stop the harmful use of substances, including (but not limited to) alcohol, heroin, cocaine and cannabis
  • Personalised support based on your needs and what you'd like to achieve
  • One-to-one sessions and groups
  • Assessment and treatment provided by an experienced team of health and care staff, nurses and doctors
  • Access to advice and support from people who share similar life experiences
two men talking and smiling

Your recovery journey

Recovery is an ongoing journey that goes beyond achieving your initial goals. Ongoing support can be accessed online or in your local community, and we'll provide you with resources you can use during and after your time with our service.

We'll also offer you Peer Mentor and Volunteering opportunities that will enable you to gain new skills and share your knowledge and experiences with others.

Get in touch

If you would like to talk in confidence about your situation or are worried about someone else, please get in touch to find out more:

Phone: 0330 128 1113

Email: [email protected]


Get advice right now

If you have a question or you're worried about something, we’re here for you. Our online chat service is free and you'll be speaking to a trained worker. 

Speak to someone online


If you would like support from our service, please give us a call or refer yourself via the online form on the Referrals page.

If you are a professional or are concerned about someone you know and would like them to access our service, please discuss this with them before you make a referral on their behalf.

Opening times

We offer some evening sessions by appointment – please let us know if you require an evening session and we can discuss this with you.

  • Monday9:30 - 17:00
  • Tuesday9:30 - 17:00
  • Wednesday9:30 - 17:00
  • Thursday9:30 - 17:00
  • Friday9:30 - 17:00

Find us

We have three locations across West Kent: Gravesend, Maidstone, and Tunbridge Wells.

We want to make attending appointments as simple as possible – we’ve included accessibility information below, and will see you at whichever location is easiest for you to get to (just let us know which site you’d prefer when you first contact us).


There is a step at the entrance to the building – please call us in advance if you require a ramp so we can ensure this is in place ready for your arrival. Appointments can be held on the ground floor if you have mobility issues.

Find us

  • We're less than a 10 minute walk from the train station, next to the clock tower and the Panic Room escape rooms.

  • 8-9 Berkley Crescent
    Gravesend DA12 2AH
  • We don't have parking onsite - there are several pay and display car parks nearby including Milton Place, Parrock Street and the Gurdwara which are all £1.30 for an hour, £2 for 2 hours or £2.80 for 3 hours


There are two steps into the building – please call us in advance if you require a ramp so we can ensure this is in place ready for your arrival. Appointments are held on the first and second floors, both of which can be accessed by lift.

Find us

  • We're a 10-15 minute walk from Maidstone West and Maidstone East train stations. Mill Street is off the bottom end of the High Street, opposite Alta Costura bridal shop; we're at the far end, just before the café and dry cleaner.

  • Mill House
    Mill Street
    Maidstone ME15 6XH
  • We don't have parking onsite - there are several public car parks nearby including Palace Avenue, The Mall and Fremlin Walk.

Tunbridge Wells

Unfortunately, our first-floor building can only be accessed via a flight of stairs – if you have mobility issues please let us know so we can discuss suitable alternative locations with you.

Find us

  • We are opposite the train station, above the British Heart Foundation shop.

  • 18 Mount Pleasant Road
    Tunbridge Wells TN1 1QU
  • We don't have parking onsite - there are several pay and display car parks nearby including Torrington, Great Hall and Crescent Road.

Needle exchanges

At Needle Exchanges, you can get clean needles in exchange for the safe return of used ones. You can also get information about harm reduction. For a list of all the local Needle Exchanges in West Kent, click here.

We can also offer a postal needle exchange service. You can order free injecting equipment for home delivery using a service called NSPdirect. There's a code below that you can use to set up your order.

Go to this website: NSP direct

and use this code: 11 90 00 01 13

Advocacy Support

If you would like independent support and advice when considering your options and reaching decisions in relation to your health and social welfare, you can contact Kent Advocacy on 0330 440 9000.