Drug and Alcohol Wellbeing Service - West Kent

alert icon Coronavirus info

Last updated: 1 April 2020

The way you get support might be different for a while, but we are still here. We’ll do everything we can to help you stay safe. If you're worried about something, please get in touch.

While services are running, we are trying to limit the number of people coming into the service. Most appointments will be delivered over the phone or Skype, so give us a call and we’ll set up an appointment.

You can contact us for support on 0330 1281113 or email us on [email protected].


  • If you have questions about your prescription, give us a ring. You can also look at our prescriptions info page to see what’s happening.


  • We're sorry to say that our groups won't be running for a while. You can access online group support options (including Mutual Aid) via our information pages

Find the latest information on coronavirus on the NHS website.

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How we can help

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We're here to support you.

Are you worried about your drug or alcohol use? We offer advice, information and specialist treatment options for people in Tunbridge Wells. We believe everyone has the ability to change.

Making it easier to talk to us

From the 30 January, we're introducing a new way you can contact us. It's called First Step. It will make it easier for you to access the support you need.

When you ring the First Step number we will direct your call to the right person. It means you'll get the information and advice you need when you need it.

If you'd like to know more about First Step or you have any questions, please do get in touch: [email protected]

The First Step number is: 0330 128 1113

Find us

  • We are opposite the train station, above the British Heart Foundation shop.

  • 18 Mount Pleasant Road
    Tunbridge Wells TN1 1QU
  • We don't have parking onsite - there are several pay and display car parks nearby including Torrington, Great Hall and Crescent Road.

Opening times

  • Monday 9.30 - 17.00
  • Tuesday 9.30 - 17.00
  • Wednesday 9.30 - 17.00
  • Thursday 9.30 - 17.00
  • Friday 9.30 - 17.00

Contact us

If you'd like to find out more about how we can help you, please do get in touch. 

Phone: 0330 128 1113

Needle exchanges

At Needle Exchanges, you can get clean needles in exchange for the safe return of used ones. You can also get information about harm reduction. For a list of all the local Needle Exchanges in West Kent, click here.

What's on

  • Mon



Tunbridge Wells Gateway


Held at the service


Held at Tunbridge Wells Gateway



Held at Tunbridge Wells Gateway


Held at Tunbridge Wells Gateway


Held on the first Tuesday of the month at the service.



Held at the service.


Held at the service.


Held at the service.



Held at Christ Church in Tonbridge



Held at the service.


Held at Tunbridge Wells Gateway.


This group is for women only and is held at the service.

Advice and support

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Peer mentors know what you've been through. They can talk to you about how you are feeling.

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We have a range of activities and support available for you.

Your first visit

Asking for support is a big step, and we want to make sure that you feel comfortable and relaxed when attending the service. Our friendly, respectful staff will ask you about your current situation, discuss your treatment options with you and arrange your next appointment so that you leave the service knowing how we can help you and what the next steps will be.