Drug and Alcohol Service - Birmingham

alert icon Coronavirus info

Last updated: 7 July 2020

The way you get support from us might be different for a while, but we are still here. We’ll do everything we can to help you stay safe. Things are changing quickly, so keep checking this page, our Twitter and our national Coronavirus information pages for updates. 

You can contact us on 01212 275890 or email [email protected].

If your keyworker isn’t available to speak to you, please give us a call on the main service number. We’re answering calls between 09:00 and 17:00. If you ring outside of those hours, please leave a message and we’ll get back to you as soon as we can.

Updates to the service:

  • Our service is running, but we're doing appointments over the phone for now.
  • We are still taking new referrals
  • Needle Exchange and Naloxone is available from all our hubs during open access hours: Mon 14:00 - 17:00, Tue to Fri 10:00 - 16:00.
  • To help you stay safe, we are changing the way we prescribe medication for a while. Please take a look at our prescriptions info page to see what’s happening. If you have any questions about this, give us a call. 
  • You can find more info and support on our alcohol advice page.  
  • Our groups won’t be running as usual for a while but we are starting to develop some online resources to support group work – please call the service for details. You can also access Breaking Free Online (call the service for an access code if you don’t already have a login) and find online groups and support options on our coronavirus info page.  

This info is correct as of 7 July. The info below this section applies when the service is running normally. We know this is a difficult time, but it won’t be like this forever.

For now, the top of this page is where the most up to date info will be. If you have any questions or you're worried about something, please get in touch.

Find the latest information on coronavirus from the NHS and Gov.UK

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How we can help

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If you're having problems with drinking or drugs, we are here for you.

We'll listen to you and your needs, and create a personalised care plan with you. We can meet you at various different locations across Birmingham.

Find us

  • There are lots of buses that stop close by the hub. The number 997, 5, 33, and 935 all stop nearby. 

  • Office 1, Patrick Drive
    Shady Lane
    Great Barr B44 9ER
  • There is limited free parking available onsite.

Appointment only opening times

You can make appointments at the times listed - please give us a call on 0121 227 5890.

  • Monday10:30 - 18:30
  • Tuesday09:00 - 17:00
  • Wednesday09:00 - 17:00
  • Thursday09:00 - 17:00
  • Friday09:00 - 17:00
  • SaturdayClosed
  • SundayClosed

Drop in times

Drop in times are when you can visit the service without an appointment. We will see you in the order you arrive, so it's worth coming early.

  • Monday14:00 - 18:00
  • Tuesday10:00 - 12:00
  • Wednesday10:00 - 12:00
  • Thursday14:00 - 16:00
  • Friday14:00 - 16:00

Contact us

Phone number: 0121 227 5890

Fax: 0121 535 7027

Email: [email protected]

Get social

Follow us on social media to see what's happening in the service and the community.

What's on

  • Mon



No groups



At the titration group, you will learn about what treatment we can offer you. It will encourage you to think about triggers and cravings and how to manage them.



No groups



This group is by appointment only. At the group you can get to know the service a little better, discuss treatment options and ask any questions you might have.


At the titration group, you will learn about what treatment we can offer you. It will encourage you to think about triggers and cravings and how to manage them.

Issues we can help you with

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We will work with you to help you to regain control of your life, tackle your problems and reach your goals.

Alcohol treatment options >
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We offer free and confidential advice and information around drugs.

Drug treatment options >
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Support for others

It can be difficult to know how best to help someone close to you who misuses drugs and alcohol. We will support you to have a voice and play a positive role in supporting your loved one.

Friends and family advice >

Your first visit

When you arrive there will be a friendly member of staff to greet you. If you're waiting for a group or appointment, you'll wait in our reception. There are places to sit and leaflets to read. If you'd like, you can bring a loved one for support.

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“When I came to the service I was broken, now I’m fixed. I have my family back. My children have their mother back."