Drug and Alcohol Service - Birmingham

alert icon Coronavirus info

We are here to keep you safe. We will keep in touch with you over the phone to make sure you're getting along ok. Please make sure we have your up to date phone number. If you miss our call please call us back as it is important that we stay in touch. If you have a medical review this will remain in place but unless your worker informs you otherwise, it will likely take place over the phone.

You can contact us on 01212 275890  or email us on [email protected]. We’re answering calls between 09:00 and 17:00 weekdays.

Updates to the service:

  • Our service is running, but we'll be offering most appointments over the phone and some face to face appointments.
  • Our buildings are open from 9:00 – 17:00 for appointments only. If you need to book an appointment, please contact your keyworker or our single point of contact number on 0121 227 589.
  • We are still taking new referrals.
  • Needle Exchange and Naloxone is available from all our hubs during building opening hours. Please give us a ring if you’d like to collect either.
  • If you have questions about your prescriptions take a look at our prescription information page.
  • We’re moving our groups online for a little while.

Find the latest information on coronavirus on our information pages or the NHS website.

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How we can help

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If you're having problems with drinking or drugs, we are here for you.

We'll listen to you and your needs, and create a personalised care plan with you. We can meet you at various different locations across Birmingham.

Find us

  • There are lots of buses that stop close by the hub. The number 997, 5, 33, and 935 all stop nearby. 

  • Office 1, Patrick Drive
    Shady Lane
    Great Barr B44 9ER
  • There is limited free parking available onsite.

Appointment only opening times

You can make appointments at the times listed - please give us a call on 0121 227 5890.

  • Monday10:30 - 18:30
  • Tuesday09:00 - 17:00
  • Wednesday09:00 - 17:00
  • Thursday09:00 - 17:00
  • Friday09:00 - 17:00
  • SaturdayClosed
  • SundayClosed

Drop in times

Drop in times are when you can visit the service without an appointment. We will see you in the order you arrive, so it's worth coming early.

  • Monday14:00 - 18:00
  • Tuesday10:00 - 12:00
  • Wednesday10:00 - 12:00
  • Thursday14:00 - 16:00
  • Friday14:00 - 16:00

Contact us

Phone number: 0121 227 5890

Fax: 0121 535 7027

Email: [email protected]

Get social

Follow us on social media to see what's happening in the service and the community.

What's on

  • Mon



No groups



At the titration group, you will learn about what treatment we can offer you. It will encourage you to think about triggers and cravings and how to manage them.



No groups



This group is by appointment only. At the group you can get to know the service a little better, discuss treatment options and ask any questions you might have.


At the titration group, you will learn about what treatment we can offer you. It will encourage you to think about triggers and cravings and how to manage them.

Issues we can help you with

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We will work with you to help you to regain control of your life, tackle your problems and reach your goals.

Alcohol treatment options >
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We offer free and confidential advice and information around drugs.

Drug treatment options >
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Support for others

It can be difficult to know how best to help someone close to you who misuses drugs and alcohol. We will support you to have a voice and play a positive role in supporting your loved one.

Friends and family advice >

Your first visit

When you arrive there will be a friendly member of staff to greet you. If you're waiting for a group or appointment, you'll wait in our reception. There are places to sit and leaflets to read. If you'd like, you can bring a loved one for support.

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“When I came to the service I was broken, now I’m fixed. I have my family back. My children have their mother back."