Advice for parents from our online team

Get advice right now

If you’re worried about your child’s drinking or drug use and need someone to talk to, we’re here for you.

You can speak to someone from our online advice team using our webchat service. It’s free and confidential.

They’ll introduce themselves and ask for your first name. They'll then ask you some questions to understand your concerns and needs.

They can explain your options for getting more help, or finding the right professional support for your child.



Speak to someone from our online team

You can speak to someone during our webchat opening hours:

Monday, Tuesday, Thursday and Friday: 09:00 - 18:00
Wednesday: 09:00 - 14:00 and 15:00 - 18:00

If your child is already receiving support from a service, please contact the service directly.

By using this service you are agreeing to our Terms of Use

Would you like to help us improve our webchat service? Have your say.

Sorry we're closed

Please come back when we're online:
26 November 09:00 - 18:00
27 November 09:00 - 18:00
28 November Closed
29 November Closed