Consent and your choices

Information for anyone getting support from our services

What does consent mean?

Consent means giving permission for something to happen or agreement for something to be done. In relation to our services, this means giving your permission for our teams to provide you with a range of support packages. It also means giving permission about what we do with the information we hold about you.

At the moment, it is likely that consent conversations will happen over the phone. These will be between yourself and a Change Grow Live worker.

What are you consenting to?

To ensure that the service we provide you is safe and helpful, we'll need to be able to contact you. This contact may be from different members of the team, so we can get you the best possible support. You can decide how we contact you – for example, by phone, text or email. 

If you are receiving medication as part of your treatment plan with us, we'll work with you to provide the safest medication to suit your needs. We will also provide you with a safe storage box to keep your medication in. Please use this if you live in a house with children or vulnerable adults.

Choosing to share information

You have a right to confidentiality (privacy) when accessing our services. We will ask who you would like us to share information with and what information you’d like us to share. This is to make sure you get the support that’s right for you from us or other services. You may also want us to share information with your friends or family members. 

Depending on the support you are getting from us, there will be different people, services and organisations who we may need to share information with. There may be times when we need to share information, whether or not we have consent. For example, where we need to share prescribing information with other healthcare providers (GPs or pharmacies), or where the law means we have to share information. We will explain this to you and the reasons why. If you would like more information, please contact your service.

If we're concerned about your or someone else’s safety, we may need to break your confidentiality. Wherever possible we will talk to you about this before it happens.

On occasion, we're asked to share information to help improve services and research. We will ask for your consent to do so. We will always strive to ensure that we treat your information with dignity, respect and privacy.

Please know: you can change your consent preferences at any time by speaking to a member of staff.

For services that offer drug and alcohol treatment and support

With your consent, we share anonymous information about you to show the impact our services are having. Public Health England collects this information on a database known as the National Drug Treatment Monitoring System (NDTMS). You can find more information about this via your service, or in this Public Health England document. (PDF)

For services that offer prescribed medication

If we are providing medication as part of your support from our services, we will seek your consent to do this. This means we'll tell you about all the possible consequences. This includes potential risks, benefits and side effects. Our doctors and nurses will have conversations with you that will ensure you have the information you need to make an informed decision about your medication options.

Remember, you can change your consent preferences at any time by speaking to a member of staff.