Substance to Solution

alert icon Coronavirus info

The way you get support from us might be different for a while, but we are still here. We’ll do everything we can to help you stay safe. Things are changing quickly, so keep checking this page and our national Coronavirus information pages for updates. 

You can contact us on the phone on 0808 169 8512 from 09:00 - 16:30 from Monday to Friday.  If you ring outside of those hours, please leave a message and we’ll get back to you as soon as we can. You can also email [email protected].

If your keyworker isn’t available to speak to you, please give us a call on the main service number. 

Updates to the service:

  • While our hubs are open, we are trying to limit the number of people coming in. We'll do your appointment over the phone or on Skype instead. 
  • To help you stay safe, we are changing the way we prescribe medication for a while. Please take a look at our prescription information page to see what's happening. If you have any questions about this, please give us a call.
  • You can find online support options (including Mutual Aid) on our info pages.
  • We're still running needle exchange at our hubs. Give us a ring to find out more.

Find the latest information on coronavirus from the NHS and Gov.UK


How we can help

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We are here to support anyone experiencing difficulties with drugs and alcohol.

We are dedicated to helping you. We have a range of options available to support you. This includes harm reduction and access to our needle exchange, advice, information, group sessions and one-to-one sessions.

Find us

  • We are a 5-minute walk from the town centre, towards Oxford Street.

  • 41 Oxford Street
    Wellingborough NN8 4JG

Opening times

You can make appointments at the times listed.

We are closed for team meetings on Tuesdays from 9am – 12pm.

    • Monday 9.30 - 16.45
    • Tuesday 12:00 - 16.45
    • Wednesday 9.30 - 16.45
    • Thursday 9.30 – 16.45
    • Friday 9.30 - 16.00

    Drop in times

    Drop in times are when you can visit the service without an appointment. We will see people in the order they arrive.

      • Monday 10:00 - 15:00
      • Tuesday 13:00 - 15:00
      • Thursday 10:00 - 15:00

      Contact us

      We have a free and confidential helpline. You can call and book an appointment. The number is: 0808 169 8512

      Phone number: 0808 169 8512

      Email address: [email protected]

      Advice and support

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      Your Recovery Coordinator will create your care plan with you to help you make use of your strengths and achieve your goals. 

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      Peer mentors are available for you to talk to. They may have personal experience of the issues you're facing.

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      Your care plan

      We will create your recovery plan with you, and focus on your personal strengths and what you want to achieve. We'll create your recovery plan using language that means something to you. You'll own your own personal goals and decide what actions to take. There are lots of support options to help you achieve your goals. We'll review your actions with you every three months.