Last updated: 8 April 2020
The way you get support from us might be different for a while, but we are still here. We’ll do everything we can to help you stay safe. Things are changing quickly, so keep checking this page, our Twitter and our national Coronavirus information pages for updates.
If your keyworker isn’t available to speak to you, please give us a call on the main service number.
Updates to the service:
- Our service is running, and we provide telephone-based support and appointments from 08:00-16:00 Mon-Fri.
- We are currently still providing outreach onMon, Wed & Fri: 06:00 - 20:00 and Tue & Thu: 08:00 - 16:00
- We are still taking new referrals.
This info is correct as of 8 April. The info below this section applies when the service is running normally. We know this is a difficult time, but it won’t be like this forever.
For now, the top of this page is where the most up to date info will be. If you have any questions or you're worried about something, please get in touch.
How we can help
We identify and work with people over the age of 18 in the City of Cambridge.
We help rough sleepers on the street or at the day centre by informing them of the options available.
We start the day at 6:00, pointing people to places where they can get food, showers and clothes.
We are in the office from 8:00 - 16:00.
You can phone us on: 01223 366292. If it's out of our office hours, please leave a message and we'll get back to you as soon as possible.
Are you concerned about a person or people rough sleeping? Please report as much information as possible using the Streetlink portal. Please include information like where they are and what they look like. We get information from the portal so we can help.
Support we offer
We will give you the information you need to make an informed choice. This might mean giving you a map and a welcome letter if we find you in the morning sleeping out. This will show you where to get a warm shower and clean clothes. There's also the option to create an 'Action Plan'. This means we'll work on an assessment with you to help you find out what housing options are available to you.