You might be feeling anxious and unsure about everything that’s happening right now. It’s OK to feel like that.
You can contact us from 09:00-19:00 by phoning us on 0800 652 3169 or emailing [email protected]. Our recovery workers are offering support over the phone. If you're worried about something, get in touch.
Updates to the service:
- Our opening hours have changed. Our hubs are open 09:00-17:00 on weekdays
- If you have questions about your prescriptions take a look at our prescription information page.
- For now, we are doing all appointments over the phone.
- Our groups aren't going to be running for a while.
- If you have children staying at home and you’re unsure what to do when they’re hurt or unwell, take a look at this advice.
Help at home
Breaking Free Online is a free, online treatment and recovery program. It's for anyone addicted to alcohol or drugs. You can sign up to the treatment programme using the access code herts11.
You can find local mutual aid support groups on this website.
How we can help
We will help you set and achieve your goals. We'll listen to your needs and tailor your care plan to you. We have a range of options available to support you.
The service is a 5 minute walk from Hertford East train station and directly opposite to the Tesco Superstore on Ware Road.
- Yeomans Court
Hertford SG13 7HJ
- Monday 09:00 - 17:00
- Tuesday 09:00 - 17:00
- Wednesday 09:00 - 12:30
- Thursday 13.00 - 20:00
- Friday 09:00 - 17:00
- Saturday 11:00 - 14:00
Phone number: 0800 652 3169
Email: [email protected]
If it's an emergency or you don't think you can stay safe, please call 999 or go to A&E. If you feel like you need someone to talk to right now, we would recommend calling the Samaritans on 116 123.
If you're looking for local support, you can find services in Hertfordshire on this website.
Follow us on social media to see what's happening in the service and the community.
Advice and support
We offer alcohol screening, advice and access to detox.
Our needle exchange has harm reduction advice and blood-bourne virus testing.
Support for others
We have groups for family, carers and affected others. You'll meet people who are going through a similar thing to you.
Your first visit
When you visit the service for the first time, a member of staff will greet you in reception. They will help you to sign in and talk you through what will happen next. We have tea, coffee and water available. There's also information on other support services that you can take home with you. If you have any questions, please feel free to ask the person at reception.
Everyone in recovery has their little tricks or things that work for them, and for me it’s knowing that I can always go back to drinking again if I want to. That might sound strange, but it means that I’m making a choice
–that I have a choice –and that I am in control of myself and my future. For me, that’s reallyimportant.”
- Quote from someone who used the service