Last updated: 9 July 2020
You might be feeling anxious and unsure about everything that’s happening right now. It’s OK to feel like that.
You can contact us from 09:00-19:00 by phoning us on 0800 652 3169 or emailing [email protected]. Our recovery workers are offering support over the phone. If you're worried about something, get in touch.
Updates to the service:
- Our opening hours have changed. Our hubs are open 09:00-17:00 on weekdays
- If you have questions about your prescriptions take a look at our prescription information page.
- For now, we are doing all appointments over the phone.
- Our groups aren't going to be running for a while.
- If you have children staying at home and you’re unsure what to do when they’re hurt or unwell, take a look at this advice.
Help at home
Breaking Free Online is a free, online treatment and recovery program. It's for anyone addicted to alcohol or drugs. You can sign up to the treatment programme using the access code herts11.
You can find local mutual aid support groups on this website.
What we offer
We will empower you to set yourself goals and to achieve them. We are a free and confidential service for anyone who has a problem with drugs or alcohol. We offer advice, guidance and support for you during your recovery.
The service is a 20 minute walk from Hatfield train station.
- St Martins House
14 The Common
Hatfield AL10 0UR
There is parking at the hub. There's also a public car park across the road that is free for 3 hours.
- Monday 9.30 - 17:00
- Tuesday 13.30 - 17:00
- Wednesday 13:00 - 20:00
- Thursday 9.30 - 17:00
- Friday 9.30 - 17:00
- Saturday 10:00 - 13:00
Phone number: 0800 652 3169
Email: [email protected]
If it's an emergency or you don't think you can stay safe, please call 999 or go to A&E. If you feel like you need someone to talk to right now, we would recommend calling the Samaritans on 116 123.
If you're looking for local support, you can find services in Hertfordshire on this website.
Follow us on social media to see what's happening in the service and the community.
Advice and support
We offer one-to-one working which means you'll get dedicated time with one of our trained experts.
At our needle exchange, you can get harm reduction information and advice.
Support for others
We have family and carers groups if your loved one has a problem with drugs or alcohol.
Everyone in recovery has their little tricks or things that work for them, and for me it’s knowing that I can always go back to drinking again if I want to. That might sound strange, but it means that I’m making a choice – that I have a choice – and that I am in control of myself and my future. For me, that’s really important."