The way you get support from us might be different for a while, but we are still here.
Please contact your recovery worker on their direct number, if your recovery worker isn’t available to speak to you, please give us a call on the main service number or free phone number 0800 195 8100.
Updates to the service:
- Our buildings are open for appointments only. Give us a ring if you have any questions about this.
- We are still taking new referrals, however, we are experiencing unusually high delays and waiting times are longer than usual
- Needle Exchange is available at both Central and West Hub between 09:30 - 16:00 on Monday - Friday. Please ring the access bell on arrival.
How we can help
If you want to cut down or stop your use of drugs and alcohol, we can help. We will listen to your needs, and help you choose the best options for you.
We will work with you to set goals and create a treatment plan that suits you. Your goals might be a reduction, abstinence, or detox.
We help residents of the Borough of Ealing who live in the W postcode area, who are over 18 and who are using or have used alcohol and or drugs in the last 3 months.
Your treatment options
We have lots of treatment options to support you. This includes:
- One-to-one support sessions
- Groupwork – online and face to face
- Medically assisted treatment including Buvidal
- Testing for Blood Borne Viruses such as Hepatitis B, C and HIV
- Onward referrals to a range of specialist services
Who we are
We work with a number of agencies to support the residents of the Borough of Ealing who are experiencing difficulties with drugs and/or alcohol.
We work with the Central and North West London NHS Foundation Trust and Build on Belief (BoB). We work closely with other agencies across the Borough of Ealing including West London NHS Trust and the Women's Wellness Zone.
Build on Belief are led by people who use services. They are part of the rise family, and operate from our central hub.
The service is a ten minute walk from West Ealing Train Station, and a 10 minute bus ride from Ealing Broadway Tube Station.
- 99-103 The Broadway
Uxbridge Road W13 9BP
Residential on-street parking is available local to the service however parking is not available between the times of 09:00-10:00 and 14:00-15:00.
These are our opening times for the people who use our services. During this time, we'll have appointments as well as emergency walk-ins, hospital discharges and prison releases.
- Monday09:30 - 16:00
- Tuesday09:30 - 16:00
- Wednesday09:30 - 16:00
- Thursday09:30 - 19:00
- Friday09:30 - 16:00
Our office is open for you to get in touch from:
- Monday: 9:00 - 17:00
- Tuesday: 9:00 - 17:00
- Wednesday: 9:00 - 17:00
- Thursday: 9:00 - 19:00
- Friday: 9:00 - 17:00
Don’t forget to follow us on social media to see what we are up to.
If you would like to refer yourself or another person to the service, please complete our online referral form here. When you complete the form, please provide as much information as possible as this will help the team to process the referral as quickly as possible.
Starting your journey
We accept referrals from all sources. You may wish to refer yourself or a professional, such as your GP, can refer you to the service directly. You can complete a referral online here, or you can call our team on 02085674772 and a friendly member of our team can discuss and complete a referral form with you over the phone.
We will process your referral as quickly as we can, and someone will contact you to arrange an appointment. Your appointment can take place over the phone, via video call or a face-to-face appointment can also be offered.
Interpreters are also available in most languages to support you through the process.
Your first appointment
When you visit the service for the first time, a friendly member of staff will greet you in reception. If you're waiting for a group or appointment, you'll wait in our reception. There are places to sit and leaflets to read. If you have any specific needs, please let us know before your appointment, just give us a call at 02085674772.
If your appointment is over the phone, a Recovery Worker will contact you at the arranged time at the number you have provided.
The assessment process can take up to an hour so please do allow time for this. Our Recovery Worker will go through an assessment with you to discuss your needs and will work with you to set goals and create a treatment plan that suits you.
The Central Hub does not have parking, however, there is chargeable on-street parking.