Reset Recovery Service - Tower Hamlets

alert icon Coronavirus info

Last updated: 3 April 2020

The way you get support from us will be different for a while, but we are still here. We’ll do everything we can to help you stay safe. Things are changing quickly, so keep checking this page and our national coronavirus info page for updates.

You can call us on 0203 889 9510 or email [email protected].

If your worker isn’t available, please give us a call on the main service number. We’re answering calls between 09:00 and 17:00 on weekdays. If you ring outside of those hours, please leave a message and we’ll get back to you as soon as we can.

Updates to the service:

  • Our service is running but we have shifted to telephone-based support and appointments.

  • Needle Exchange is available via pharmacies as normal. There is no needle exchange from our service hubs currently.

  • To help you stay safe, we are changing the way we prescribe medication for a while. Please take a look at our prescriptions info page to see what’s happening. If you have any questions about this, give us a call.

  • Our groups won’t be running for a while. We are exploring moving some groups online. In the meantime, you can access Breaking Free Online (call the service for an access code if you don’t already have a login) and find online groups and support options on our coronavirus info page.

This info is correct as of 3 April 2020. We know this is a difficult time, but it won’t be like this forever. 

For now, the top of this page is where you can find the most up to date info. If you have any questions or you're worried about something, please get in touch.

Find the latest information on coronavirus from the NHS and GOV.UK.

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How can we help you

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We will support you on your journey.

We work with people who are using any substance, including alcohol, opiates, stimulants, cannabis and new psychoactive drugs. We provide a variety of different services to support individual needs.

Find us:

  • 183 Whitechapel Road
    London E1 1DN

Contact us

If you'd like to know more about how we can help you, please do get in touch.

Tel: 020 3889 9510

Email: [email protected]


Our alcohol test

If you're not sure how risky your drinking is, why not take our alcohol test. It'll give you personalised online advice and help you find out where you can get support in Tower Hamlets. It only takes 2 minutes!

Take the test

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Opening times

These are our opening times. Please note, on Thursday we are open late - but after 5pm, we're open for booked appointments only. If you'd like to book an appointment for Thursday evening, please get in touch. 

  • Monday9:30 - 17:00
  • Tuesday9:30 - 17:00
  • Wednesday9:30 - 17:00
  • Thursday9:30 - 20:00
  • Friday9:30 - 17:00