Last updated: 19 June 2020
The way you get support from us will be different for a while, but we are still here. We’ll do everything we can to help you stay safe. Things are changing quickly, so keep checking this page and our national coronavirus info page for updates.
If your worker isn’t available, please give us a call on the main service number. We’re answering calls between 09:00 and 17:00 weekdays, with out-of-hours/weekend callback.
Updates to the service:
- Our service is open daily, and we are mixing telephone support with face to face appointments depending on different people's needs.
- As part of our coronavirus infection control process, when we do meet you face to face, we have shortened our appointments. Our staff will be wearing PPE (protective personal equipment) and we offer you a mask and gloves to wear while in our buildings. The PPE is to keep us all safe.
- In order to maintain social distance, we are only admitting one person into our buildings at one time – this reduces the number of people you will come into contact with while getting support.
- Staff are available daily over the phone to take new referrals, give advice and information and offer as much support as we can.
- We are still open 12:00 - 14:00 daily for needle exchange.
- Our groups won’t be running as usual for a while but we hope to set up some online group in the future. You can find online groups and support options on our info page.
- Look at photos of what the service looks like at the moment here.
This info is correct as of 19 June 2020.
The info below this section applies when the service is running normally. We know this is a difficult time, but it won’t be like this forever.
For now, the top of this page is where you can find the most up to date info. If you have any questions or you're worried about something, please get in touch.
How we can help
We provide harm reduction, key working, one to one and group work, counselling and community rehab.
- 27 - 29 Vicar Street
Falkirk FK1 1LL
We can offer evening appointments if you need one.
- Monday 9:00 - 17:00
- Tuesday 9:00 - 17:00
- Wednesday 9:00 - 17:00
- Thursday 9:00 - 17:00
- Friday 9:00 - 17:00
If you'd like to find out more about how we can help you or ask any questions, please do get in touch.
Phone: 0808 1962188
Support we offer
- Harm reduction advice including take-home naloxone kits and blood-borne virus testing
- Counselling and CBT therapy in partnership with NHS Forth Valley
- Recovery support for you at any stage of the journey with one-to-one work
- Support for finding volunteering, training, education and employment opportunities
Your first visit
When you come to our service for the first time, a friendly member of staff will be on reception to greet you. You will meet one of our staff members who will give you some harm reduction information and spend quality with you, assessing your needs and developing a plan to support your recovery.