Addiction, Health, Behaviour Change | CGL

Norfolk Alcohol and Drug Behaviour Change Service

This service is commissioned by Norfolk County Council.


staff photo

Norfolk Alcohol and Drug Behaviour Change Service is a free and confidential service for adults (including offenders), families, carers and affected others living in Norfolk, who are looking to break free from harmful patterns of behaviour and make positive changes in their life.

We offer a range of opportunities including workshops, brief interventions, structured groups and one-to-one key working sessions. We also have a needle exchange, where you can receive harm reduction advice, blood borne virus testing (including HIV and Hep C), naloxone training and access to other services. We offer support to affected others, with drop-in sessions across the county.

Contact us

Let’s put you in touch with your closest locality office

01553 241322
  • Monday: 8am - 8pm
  • Tuesday: 8am - 8pm
  • Wednesday: 8am - 8pm
  • Thursday: 8am - 8pm
  • Friday: 8am - 8pm

Open access

You can attend Monday to Friday during open access times for assessment, where we will discuss your individual needs and provide appropriate treatment as needed. We always try to triage you on the day you attend. It is possible to complete a referral form online. If you are unable to attend during our open access times, please call us to arrange a more suitable alternative.

Our open access times are:

  •  Monday: 9.30am - 3pm
  • Wednesday: 9.30am - 3pm
  • Friday: 9.30am - 3pm

Out of hours (telephone only)

  • Monday - Sunday: 8am - 8pm

Norwich, Aylsham, Brundall
Cromer, Holt, North Walsham
& Wymondham
Click here >
King’s Lynn, Downham Market,
Fakenham, Hunstanton, Outwell
& Upwell & Swaffham
Click here >
Thetford, Attleborough,
Dereham, Diss & Watton
Click here >
& Stalham
Click here >

Latest service user bulletin (1)
  • CGL Norfolk service user bulletin June 2019

What our service users say about us

"I was always made to feel welcome the staff here were non-judgmental and I always felt able to talk about my substance misuse without being made to feel like a dirtbag."

Norfolk Alcohol and Drug Behaviour Change Service service user

“I have been a service user here for 9 months. It has changed my life and I look forward to each day. Everybody I have met who works for Change Grow Live has been very friendly, helpful but most importantly supportive, whether they are my keyworker or not.”

Norfolk Alcohol and Drug Behaviour Change Service service user

“What an absolutely brilliant recovery co-ordinator you have been to me! I know I’m a hard nut to crack, but you never gave up on me, you treat me with decency, honesty and you stood up for me too (when you knew I’d been trying). No matter any problem I had, you would help me find a way to sort it. I’d have days when I’d come in all guns blazing and full of anger. You let me get it out, never took it personally and afterwards you’d ask if I felt better. At which point I’d have a good cry! If I’d used, you had a knack of looking at me in a way that I’d actually feel stupid because I only done it. I tell people I got clean because I finally got the right support! You’re a good listener, you always helped me find a logical answer to any worry I had. You genuinely do care and that screams volumes.”

Norfolk Alcohol and Drug Behaviour Change Service service user

How can I get help for myself?

There are several ways to access help through CGL Norfolk.

We always welcome new clients, so please get in touch if you are interested in getting help from the service or you’d just like to ask some questions. Feel free to bring someone with you on your first visit. The first step is to complete an assessment with you, where the appropriate options for you will be explained.

The quickest way to access treatment is through dropping in at one of our main locality offices to self refer- just turn up and we will see you as soon as possible.

If you are unable to access one of these four sites, please give us a ring on 01603 514096 to arrange for an alternative- our staff can arrange to assess you in the community, although this may take a bit longer to arrange due to availability.

If you would prefer to refer yourself via our online referral, please click below

We also have forms available in pdf or word format that you can email to us at

Referrals for someone else

If you would like to refer someone else to the service, you can complete our online referral forms below. 

Refer someone else

Alternatively, you can complete either our PDF or word referral form (above) and email it to, call the service on 01603 514096 or bring it with you when you visit the service.  

Professional referrals

For professional referrals (including criminal justice services) please email or fax us on 01553 241322.

We have open access times (see 'Contact Us' tab) where you can drop in to one of our sites at a particular time to complete the referral. We aim to provide you with a triage appointment on the same day or at the next available date and time. 

We provide:

  • Substitute prescribing, including detoxification and personalised recovery co-ordination
  • Psychosocial intervention workshops
  • Mental and physical wellbeing checks including blood borne virus screening
  • Outreach and engagement in the community
  • Support for those involved within the criminal justice system
  • Referrals to relevant support agencies
  • Needle exchange
  • Free naloxone kits and training available

Can’t make your appointment?

It’s really important that you let us know. Ideally please call us on 01603 514096 or click the 'contact us' tab to contact a drug and alcohol service hub directly. You can also email to let us know on

What's on

Click the button below to download our full weekly timetable of activities.


Where can I go for further support?

Stay in touch

Click the buttons below to follow us on Facebook and Twitter.



We’d love to hear your story of using our service. Tell us what was good or how we can improve on our Care Opinion page.