Change Grow Live have been commissioned by Hertfordshire County Council to provide integrated drug and alcohol recovery services across the county. Based at 4 sites across the county, the recovery services provide a full range of support options to help adults with drug and alcohol misuse problems, ranging from advice and information to structured treatment programmes, medically assisted recovery and alcohol community detoxification. The aim is to deliver sustainable recovery by reducing the harm caused by drugs and alcohol and enabling people to live independently, secure training or employment, and play a positive role in their community.
Change Grow Live are currently recruiting to the post of Single Point of Contact Recovery Worker, based in Hatfield, Hertfordshire.
The post holder will work as part of the SPOC team, providing a single point of contact for all communication into Spectrum. The SPOC Team will work on a rota ensuring the service is fully operational 6 days per week, with service hours being Mon and Sat 9am-5pm and Tues-Thurs 9am-7pm.
The SPOC will provide a combination of telephone triage, advice and brief intervention, onward signposting to universal services across Hertfordshire, as well as handling communication and enquiries from a wide range of professionals and partner organisations.
Being the first point of contact for all enquiries into Spectrum and Spectrum FYP, the post holder will be required to have extensive knowledge of services in Hertfordshire and support Spectrums “no wrong door” approach to all communication received.
Change Grow Live are committed to creating an inclusive environment, which celebrates difference and allows our staff and service users to flourish. We recruit the very best staff from a wide range of backgrounds, ensuring service users benefit from our diverse skills and expertise. We always work to the principles of fairness and equality of opportunity in all our recruitment processes.
We also expect an assertive approach to ensuring the safety and well-being of all children, young people and adults, and applicants to these posts will need to demonstrate an understanding of and commitment to best safeguarding practice.
The service will operate a staff rota that may include evening and weekend duties.
Please note, if you have not heard from us within three weeks of the closing date, your application has not been shortlisted on this occasion.
All applications for this post will be subject to an enhanced DBS clearance.