Integrated Recovery Service - Richmond

a woman and a man sitting on the stairs laughing

How we can help

We help adults living within the Richmond borough who are struggling with drugs or alcohol. You will meet a welcoming team of professionals who are dedicated to supporting you with your recovery journey. 

We understand that the people we support have different needs. We will give you a range of options so you can find the right path for you.

If you are concerned about your drinking or drug use, or you want to help someone else, please get in touch. Our services are free and confidential.

Find us

  • We are at the heart of Twickenham town centre, a 5-minute walk from Twickenham station. We are on the corner of the Holly Road car park.

  • Unit 2 Ilex House
    94 Holly Road
    Twickenham TW1 4HF
  • We do not have free parking facilities but there is a public car park (Holly Road) next to us and there are a number of car parks within 5 - 10 minutes walk.

Opening times

If you can't get to the service during these times, we can be flexible and meet you at another time. Please give us a call on 020 8891 0161 and let us know.


  • Monday09:30 - 20:00
  • Tuesday09:30 - 17:00
  • Wednesday09:30 - 17:00
  • Thursday13:00 - 17:00
  • Friday09:30 - 17:00
  • SaturdayClosed
  • SundayClosed

Contact us

You can give us a call on 020 8891 0161, email [email protected] or fax 020 8892 3363.

You can also contact us via social media:


If you would like to refer yourself or someone else to the service you can call, email or visit the service in person.

You can also complete our referral form in advance and either email it to us at or bring it with you when you visit the service.

Download the referral form

Advice and support

a group of people at the Richmond service


We will help you make positive changes in your life. Our friendly team is here to support you.

Alcohol treatment options
Staff at the richmond service wearing Hep C testing tshirts


You can get harm reduction advice, blood-borne virus testing and naloxone training.

Drug treatment options

Your first visit

When you arrive at the service for the first time, you'll receive a warm welcome from our team of professionals and volunteers. They'll speak to you about how we can help you and what options are available.

Our welcome group

Our welcome group is called fresh start, and it gives an introduction to the service and how we will support you. It gives you the opportunity to ask questions and decide whether this is the right time for the right type of support for you. Please see our timetable to find out when it's on.