Independent Visitor Service - The Black Country, Telford and Wrekin

A young boy stood in front of a green wall

What is an Independent Visitor? 

Independent Visitors are adults who volunteer with us to offer one-to-one support to children and young people who are living with a foster family or in residential care.   

The volunteer is separate from social services, and all other agencies and is there just for the young person. The aim of the role is about providing the young person with the time and space to talk, feel listened to, and valued, and have some fun with their volunteer. 

Areas we cover  

Our Independent Visitors service is available for children and young people who are living with a foster family or in residential care. Our services cover the following areas: 

  • Dudley 
  • Telford and Wrekin  
  • Sandwell  
  • Walsall 

Contact us

If you'd like to find out more about the service and how it can help you or a child or young person you support, please do get in touch. 

Phone or text: 07880185629 or 07741147058 (Monday – Friday 9am – 5pm)  

Email: [email protected] or [email protected] 


Out-of-hours – Change Grow Live team 

This number is for any child or young person who needs to contact the service out-of-hours and is also a support line for Independent Visitors and foster carers.   

It is not a number for professionals. If you are a professional, please contact the project directly.   

Emergency out-of-hours number: 03003035355   

  • Monday to Friday: 8am – 9am and 5pm – 8pm   
  • Saturday and Sunday: 10am – 4pm   


Out-of-hours – Council Emergency Duty Team  

If you need to contact your council emergency duty team out of hours, please use these numbers: 

Monday to Friday: 5pm – 9am 

Friday 5pm to Monday 9am 

A girl at the cinema

Contribute to our project

If you are unable to volunteer on a regular basis, there are other ways you could support us.   

  • Word of mouth. Do you know someone who may want to be an Independent Visitor, or would your company be able to promote the service internally?   
  • You could fundraise  
  • Offer us deals and discounts   
  • Collect and donate raffle prizes   
  • Green Token Giving 

Lots of national and local organisations offer the project discounted rates so that our young people and volunteers can spend time together enjoying fun activities. 

Any funds and donations will go directly to the Black Country, Telford and Wrekin Independent Visitor Service.  

If you’d like to make a direct donation, please contact [email protected] for more information.