Emotional Wellbeing Service - Cardiff and the Vale
Coronavirus info
Last updated: 20 October 2020
The way you get support from us might be different for a while, but we are still here. Things are still changing, so keep checking this page, our website, Facebook, Instagram, Twitter and our national Coronavirus info pages for under 21s.
You can contact us on 0800 008 6879 or email [email protected].
Information for parents and carers and professionals
We're still accepting referrals by email or phone. You can fill out a referral form on our website.
There are resources to help on our national Coronavirus info pages.
Find the latest information on coronavirus from the NHS and GOV.WALES


How we can help
We support young people with their emotional wellbeing. We'll work with you on your own or in groups to improve your life. We can help you by offering support with:
Mental health and emotional wellbeing
Drugs and alcohol
Self-harm
Safer sex & healthy relationships

Who can come to us?
We welcome young people who live within Cardiff or the Vale of Glamorgan aged:
10 – 17 years old for emotional wellbeing
10 – 18 years old for substance misuse
When you're referred, we'll discuss your needs with you. We'll work on a plan together so that we support you in the way you want us to.

Your first appointment
When you've been referred to us, the first step will be a conversation on the phone. We'll chat to you about how you've been feeling, what you would like to change and how we can help you.
Contact us
If you'd like to get in touch to find out more about how we can help you or what we do, please do. Don't forget to follow us on social media to see what we're up to in the service.
Phone: 0800 0086879
Email: [email protected]
Advice and support
Find us
This is the location of our office, but we don't see young people there. When we meet with you, it'll be somewhere in the community. This could be at school, community hubs or wherever is easier for you.
- 23 St Andrews Crescent
Caerdydd
Cardiff CF10 3DB
Opening times
These are our opening times. If you need one, we can also offer evening appointments. Please contact us if you'd like to book one.
- Monday9:00 - 17:00
- Tuesday9:00 - 17:00
- Wednesday9:00 - 17:00
- Thursday9:00 - 17:00
- Friday9:00 - 17:00