Emotional Wellbeing Service - Cardiff and the Vale

alert icon Coronavirus info

Last updated: 6 April 2020


The way you get support from us might be different for a while, but we are still here. We’ll do everything we can to help you stay safe. Things are changing quickly, so keep checking this page, our websiteFacebook, Instagram, Twitter and our national Coronavirus info pages for under 21s. 

You can contact us on 0800 008 6879 or email [email protected].

If you are already in contact with us, your key worker will contact you, offering support by phone, or online (including Zoom, WhatsApp). If you can’t get hold of your key worker, please give us a call on the main service number. 

Information for parents and carers and professionals

We're still accepting referrals by email or phone and our staff will continue to work with closely with you to keep young people safe. You can fill out a referral form on our website.

Resources to help you are available on our national Coronavirus info pages.

This info is correct as of 6 April 2020. The info below this section applies when the service is running normally.

We know this is a difficult time, but it won’t be like this forever. For now, the top of this page is where the most up to date info will be. If you have any questions or you're worried about something, please get in touch.

Find the latest information on coronavirus from the NHS  and Gov.UK.

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How we can help

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We support young people with their emotional wellbeing.

We work with young people in groups and on a one-to-one basis to improve their emotional wellbeing and resilience. We also support young people who are experimenting with drugs and alcohol. We can help you by offering support with:

  • Mental health and emotional wellbeing

  • Drugs and alcohol

  • Self-harm

  • Safer sex & healthy relationships

Find us

  • This is the location of our office, but we don't see young people there. When we meet with you, it'll be somewhere in the community. This could be at school, community hubs or wherever is easier for you.

  • 23 St Andrews Crescent
    Cardiff CF10 3DB

Opening times

These are our opening times. If you need one, we can also offer evening appointments. Please contact us if you'd like to book one.

  • Monday9:00 - 17:00
  • Tuesday9:00 - 17:00
  • Wednesday9:00 - 17:00
  • Thursday9:00 - 17:00
  • Friday9:00 - 17:00

Contact us

If you'd like to get in touch to find out more about how we can help you or what we do, please do. Don't forget to follow us on social media to see what we're up to in the service.

Phone: 0800 0086879

Email: [email protected]

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Your first appointment

When you've been referred to us, the first step will be a conversation on the phone. We'll chat to you about how you've been feeling, what you would like to change and how we can help you.