Emotional Wellbeing Service - Cardiff and the Vale

alert icon Coronavirus info

The way you get support from us might be different for a while, but we are still here. Things are still changing, so keep checking this page, our websiteFacebook, Instagram, Twitter and our national Coronavirus info pages for under 21s. 

You can contact us on 0800 008 6879 or email [email protected].


Information for parents and carers and professionals

We're still accepting referrals by email or phone. You can fill out a referral form on our website.

There are resources to help on our national Coronavirus info pages.


Find the latest information on coronavirus from the NHS and GOV.WALES

Group of young people walking together

How we can help

We support young people with their emotional wellbeing. We'll work with you on your own or in groups to improve your life. We can help you by offering support with:

  • Mental health and emotional wellbeing

  • Drugs and alcohol

  • Self-harm

  • Safer sex & healthy relationships

group of teenagers sitting around eating and talking

Who can come to us?

We welcome young people who live within Cardiff or the Vale of Glamorgan aged:

10 – 17 years old for emotional wellbeing 
10 – 18 years old for substance misuse 

When you're referred, we'll discuss your needs with you. We'll work on a plan together so that we support you in the way you want us to. 

teenage boy using his phone

Your first appointment

When you've been referred to us, the first step will be a conversation on the phone. We'll chat to you about how you've been feeling, what you would like to change and how we can help you.

Contact us

If you'd like to get in touch to find out more about how we can help you or what we do, please do. Don't forget to follow us on social media to see what we're up to in the service.

Phone: 0800 0086879

Email: [email protected]

wellbeing purple icon

"EWS helped me to learn new and better ways to deal with stuff"

Advice and support

Find us

  • This is the location of our office, but we don't see young people there. When we meet with you, it'll be somewhere in the community. This could be at school, community hubs or wherever is easier for you.

  • 23 St Andrews Crescent
    Cardiff CF10 3DB

Opening times

These are our opening times. If you need one, we can also offer evening appointments. Please contact us if you'd like to book one.

  • Monday9:00 - 17:00
  • Tuesday9:00 - 17:00
  • Wednesday9:00 - 17:00
  • Thursday9:00 - 17:00
  • Friday9:00 - 17:00