Drug and Alcohol Wellbeing Service - West Kent

alert icon Coronavirus info

Last updated: 9 July 2020

The way we provide support might be different for a while, but we are still here. We’ll do everything we can to help you stay safe. If you're worried about something, please get in touch.

You can contact us on 0330 128 1113 or email us on [email protected].

Service updates

In order to reduce the risk to our service users and our staff we’ve made the following temporary updates to our service:

  • We are only offering face-to-face appointments when absolutely necessary; all other appointments will be completed by phone or by video call.
  • Our groups won't be running for a while. You can access online group support options (including Mutual Aid) via our Coronavirus information page
  • To help you stay safe, we are temporarily changing the way we prescribe medication. Please take a look at our prescriptions info page to see what’s happening. We are also arranging to provide Naloxone and safe storage boxes to anyone who needs them.
  • If you are unable to attend your pharmacy at all due to you or someone in your household developing symptoms of Coronavirus, please call us so we can support you to access your opiate substitute medication.
  • Our Needle Exchanges are still open but will be operating differently to ensure social distancing guidance is adhered to.
  • You can find information and support about how to safely manage your alcohol use on our alcohol advice page.
  • If you need to visit our service, please protect yourself and others by staying at least 2 metres away from other people whilst in the building and washing your hands or using hand sanitiser regularly.

Kent Together helpline

Kent County Council (KCC) have set up a 24-hour helpline to support vulnerable people in Kent who need urgent help, supplies or medication.

If you have an urgent need that cannot be met through existing support networks, you can contact the Kent Together helpline at www.kent.gov.uk/KentTogether or by calling 03000 41 92 92.

Release the Pressure Text Service

There is a new 24-hour service for anyone in Kent in need of mental health crisis support.  By texting the word “Kent” to 85258, you will start a conversation with one of the many trained and experienced volunteers who can give support at any time, wherever you are. It’s a place to go if you’re struggling to cope and you need immediate help.  It is free for the majority of phone networks.

For full details, visit their website.

Mental Health Matters Safe Haven

The Mental Health Matters (MHM) Safe Haven offers out of hours mental health support to any residents of Kent aged 16 or over. It can help you if you're in a crisis, if you need one-to-one emotional support, or if you need to talk to a trained mental health professional. 

They also help to create staying well and crisis plans, and will support you to access other services and organisations that may be useful to you.

The Safe Haven is open between 6pm and 11pm every day, and can be accessed by calling 07484 061684 or emailing [email protected]

More information is available on their website www.mhm.org.uk

Mental health and wellbeing support

Kent County Council have launched a page on their website dedicated to ‘looking after your mental health and wellbeing’, to support individuals at this difficult time. The page includes simple tips and advice, as well as details of local and national services that could be helpful. Visit their website here.

Aspire2Be online meetings

Aspire2Be are holding Zoom meetings every evening at 7pm – click here to attend the meeting. More details can be found on their Facebook page.