Addiction, Health, Behaviour Change | CGL

Richmond Integrated Recovery Service

group therapy purple

Richmond Integrated Recovery Service is a free and confidential drug and alcohol service for adults in Richmond. 

At our service you will be greeted by a welcoming team of professionals who are dedicated to supporting service users with their recovery journey. Our aims are to ensure we provide an accessible, local, high quality, integrated service that promotes recovery, health and wellbeing.

If you are concerned about yours, or someone else’s Drug or Alcohol use, then please don’t hesitate to get in touch and speaking to a member of the team about how we can help you.

You can contact the service by dropping in, telephoning, via e mail or by text. 

rounders match     rounders match     rounders match

Photos from our staff and service user rounders match in July 2017

How to contact us

We always welcome new clients, so please get in touch if you are interested in getting help from the service or you’d just like to ask some questions. Feel free to bring someone with you on your first visit.

We are based at Ilex House, 94 Holly Road, Twickenham, TW1 4HF. You can call us on 020 8891 0161 or email us on


If you would like to refer yourself or someone else to the service you can call, email or visit the service in person.

You can also complete our referral form in advance and either email it to us at or bring it with you when you visit the service.

Word referral form

PDF referral form

We provide:

  • Full recovery assessment, to help you to map out your own personal recovery journey to achieve your own personal goals.

  • Pharmacological interventions, including; Substitute prescriptions, -Access to detox  (both community and inpatient), Assessment and referral for residential rehab

  • Groups and workshops, including; Alcohol, specific groups, Life skills, Gender specific support

  • CGL's Foundations of Recovery support and training programme and Intuitive Thinking Skills educational, accredited (NOCN) programme.

  • Access to mutual aid/peer support groups

  • Complimentary therapies such as Auricular

  • Acupuncture, Mindfulness and Yoga

  • Recovery support and aftercare planning, including; counselling, education, training and employment

  • Accredited Peer Mentor training and volunteering opportunities

  • Alcohol and addiction workshops

Can’t make your appointment?

It’s really important that you let us know. Ideally please call us on 020 8891 0161. You can also email to let us know on

What do our service users say about us?

“RIRS is very welcoming to people on arrival and staff/volunteers & Peer Mentors are always polite and helpful. Views are taken on board and any issues raised by Service Users are always dealt with well.”

RIRS service user 

What's on?

If you are currently accessing the Richmond Integrated Recovery Service and would like to see our current timetable of activities please click on the document below. Please note to access these group you need to have been fully assessed by one of the recovery team.

Timetable of activities


SMART Recovery 

Mondays - 18.30pm  - Ilex House

Fridays - 15.30pm - The White House Hampton

Peer Open Access

If you would like to get some information about how our service may support you, please feel free to drop in to one of our open access times and speak to one of our Peer Mentors (please note this will not be a support session or assessment).


Monday: 15.00 – 17.00
Tuesday: 12.00 – 14.00
Wednesday: 9.30 – 11.30
Thursday: Closed
Friday: 11.30 – 13.30

Where can I go for further support?

Keep in touch

facebook logo   twitter icon



Unit 2 Ilex House, is just behind King Street and is 5 minutes walk from Twickenham railway station.

We do not have free parking facilities but there is a public car park (Holly Road) next to the project and there are a number of car parks within 5-10 minutes walk of the project.

Referral Form

Unit 2 Ilex House
94 Holly Road
United Kingdom
020 8892 3363

Monday: 9.30am – 8.00pm
Tuesday: 9.30am – 5.00pm 
Wednesday: 9.30am – 5.00pm
Thursday: 1.00pm – 5.00pm
Friday: 9.30am – 5.00pm
Saturday & Sunday: Closed


If you are unable to make an appointment within these times we do offer a flexible service and if you contact us out of these hours a member of RIRS will get back to you the next working day.